Return & Exchange Policy

  • Return Window: Returns and exchanges must be requested within 7 days of delivery.
  • Eligible Claims: Returns are accepted strictly for manufacturing defects, damage, or incorrect items (no change-of-mind returns).
  • Mandatory Unboxing Video: Customers must record a continuous, unedited video while opening the parcel for the first time as mandatory proof.
  • Money-Back Guarantee: We offer a 100% money-back guarantee if you receive a damaged or defective item.
  • Refund Timeline: Your refund will be processed and transferred to your account within 4 to 5 days after we receive and inspect the returned parcel at our facility.